Privacy Policy

Privacy Policy

At Charlotte Jewels, we respect your privacy and are committed to protecting your personal information. Your email address and personal data will never be sold, rented, or shared with third parties without your consent, except as described in this Privacy Policy. We collect, store, and use personal information solely to provide our services, improve your shopping experience, and offer products and content that may be of interest to you.

PRODUCT PURCHASES

Payment Information

When purchasing products through Charlotte Jewels, you may be required to provide payment information, including credit card or other payment details. By submitting such information, you represent and warrant that it is accurate and that you are authorized to use the selected payment method.

You are responsible for any taxes, duties, or other charges associated with your purchase.

Risk of Loss and Order Cancellation

The risk of loss and ownership of products passes to you once the order has been transferred to the shipping carrier.

Charlotte Jewels reserves the right to refuse, limit, or cancel any order at its sole discretion.

PROTECTION OF YOUR INFORMATION

Charlotte Jewels is committed to safeguarding your personal information. We only collect information necessary to provide our services, process orders, prevent fraud, improve customer experience, and communicate with you.

Your use of our website is governed by this Privacy Policy and our Terms of Service.

We take reasonable measures to ensure that all personal information remains confidential, secure, accurate, and up to date.

INFORMATION WE COLLECT

We may collect personally identifiable information ("Personal Information") when you:

  • Create an account
  • Place an order
  • Contact customer support
  • Subscribe to newsletters or promotional communications
  • Participate in surveys, contests, or promotional activities

The information we collect may include:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information
  • IP address
  • Device and browser information

We may also collect technical information to help us diagnose server issues, improve website performance, and enhance user experience.

USE OF INFORMATION

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our products and services
  • Personalize your shopping experience
  • Send order confirmations and shipping updates
  • Send promotional emails and special offers (where permitted by law)
  • Prevent fraud and unauthorized transactions

We do not sell your personal information to third parties.

We may share information with trusted service providers and business partners who assist us in operating our website, processing payments, fulfilling orders, and providing customer service.

DISCLOSURE OF INFORMATION

We may disclose personal information when necessary to:

  • Comply with legal obligations
  • Respond to lawful requests from authorities
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Enforce our Terms of Service

INTERNATIONAL DATA TRANSFERS

Your information may be processed and stored in countries outside your country of residence.

By using our website and providing your information, you consent to such transfers, processing, and storage in accordance with this Privacy Policy.

COOKIES

Charlotte Jewels uses cookies and similar technologies to improve website functionality, personalize content, analyze traffic, and enhance your shopping experience.

You may disable cookies through your browser settings; however, doing so may affect certain website features and functionality.

EMAIL COMMUNICATIONS

We may send emails regarding:

  • Order confirmations
  • Shipping updates
  • Customer service communications
  • Promotional offers
  • Newsletters and product updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

DATA SECURITY AND RETENTION

We implement appropriate technical and organizational measures to protect your personal information.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with applicable legal obligations.

BUSINESS TRANSFERS

In the event of a merger, acquisition, sale of assets, or business restructuring, your personal information may be transferred as part of the transaction.

CUSTOMER SUPPORT

If you have questions regarding this Privacy Policy or would like to access, update, or delete your personal information, please contact us:

Charlotte Jewels

Email: info@charlottejewels.com

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time.

Changes will become effective immediately upon posting on this website. Your continued use of the website following any changes constitutes acceptance of the updated Privacy Policy.

INTELLECTUAL PROPERTY RIGHTS

All content, trademarks, logos, designs, graphics, text, images, and materials displayed on this website are the property of Charlotte Jewels or its licensors and are protected by applicable intellectual property laws.

Unauthorized use, reproduction, distribution, or exploitation of any content from this website is strictly prohibited without prior written permission from Charlotte Jewels.