Returns and Refund Policy

Return & Refund Policy

At Charlotte Jewels, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return your order within 30 days of delivery.

Return Eligibility

To be eligible for a return:

• The return request must be submitted within 30 days of receiving your order.
• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging.
• Items showing signs of wear, use, or damage caused by the customer are not eligible for return.
• Returns that do not meet these requirements may be refused and returned to the sender.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged or defective.
• The item received was incorrect.

In these cases, Charlotte Jewels will cover the return shipping costs and provide a full refund or replacement where applicable.

How to Start a Return

To initiate a return, please contact our customer support team and include:

• Your order number
• The reason for your return

Once your request has been reviewed, we will provide detailed return instructions.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase. Please allow several business days for your financial institution to process the refund.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Charlotte Jewels

Email: info@charlottejewels.com